At Zainora Fashion BD, customer satisfaction is our priority.
- Return Eligibility: Customers may request a return if they receive a damaged, defective, or incorrect product.
- Change of Mind: Returns due to a change of mind may not be accepted unless approved by our customer service team.
- Delivery-Time Return: If a customer refuses or returns an order while the delivery person is still present for reasons unrelated to our mistake, the customer may be required to pay the applicable delivery charge.
- Damaged or Incorrect Items: Please contact us promptly with photos or videos so we can review the issue and provide a fair solution.
- Refunds: Approved refunds will be processed according to the circumstances and our refund procedure.
For return or refund assistance, please contact our customer service team.
Zainora Fashion BD — Style That Speaks For You.