At Zainora Fashion BD, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the measures we take to protect it.
1. Information We Collect
When you browse our website, place an order, or contact us, we may collect the following information:
- Full name.
- Mobile phone number.
- Delivery address.
- Ordered products and order details.
- Payment and transaction information, where applicable.
- Communications relating to orders, complaints, or customer service.
- Limited technical information, such as browser type, device information, and website usage data.
We collect information that is reasonably necessary for operating our business and providing our services.
2. How We Use Your Information
Your information may be used to:
- Process, verify, and confirm orders.
- Arrange product delivery and communicate with courier services.
- Contact you regarding orders, delivery updates, and customer service.
- Maintain order records and business accounts.
- Investigate complaints, disputes, suspected fraudulent orders, or misuse of our services.
- Improve website performance and customer experience.
- Protect our business, customers, and legitimate commercial interests.
- Comply with applicable legal obligations.
Where required by law, we will obtain appropriate consent before using personal information for marketing purposes.
3. Sharing of Personal Information
We do not sell customers’ personal information.
However, we may share relevant information when reasonably necessary with:
- Courier and delivery service providers.
- Payment service providers.
- Website hosting, maintenance, and technical service providers.
- Relevant authorities where disclosure is legally required or otherwise permitted by applicable law.
- Professional advisers assisting with legitimate legal or business matters.
We aim to limit disclosures to information reasonably necessary for the relevant purpose.
4. Fraud Prevention and Dispute Records
To protect our business against fraudulent orders, repeated misuse of Cash on Delivery services, and legitimate outstanding delivery charges, we may maintain relevant order records and communications.
Where a genuine dispute or suspected fraudulent activity arises, we may use or disclose relevant information to investigate the matter, seek resolution, or report it to appropriate authorities where legally justified.
Any disclosure of personal information in public warnings or on social media will be considered separately and handled in accordance with applicable law, privacy requirements, and relevant platform policies.
We do not treat every refused parcel or canceled order as proof of fraud.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, remember preferences, analyze website performance, or support other disclosed purposes.
You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website features.
Where legally required, we will obtain appropriate consent before using non-essential cookies or similar technologies.
6. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no electronic storage system or internet transmission method can be guaranteed to be completely secure.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfill orders, provide customer service, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal obligations.
When information is no longer required, we may delete it or anonymize it in accordance with our retention practices and applicable law.
8. Your Privacy Rights
Subject to applicable law, you may request access to your personal information, correction of inaccurate information, or deletion of information where legally appropriate.
Some records may need to be retained for legitimate business purposes or legal obligations.
To submit a privacy-related request, please contact us through our official customer service channels.
9. Third-Party Services
Our website may use third-party services, including courier, payment, analytics, hosting, or social media services.
These providers may process information under their own privacy policies and applicable terms. We encourage users to review the relevant policies where appropriate.
10. Children’s Privacy
Customers should provide accurate information and obtain appropriate parental or guardian assistance where necessary.
We do not knowingly seek to collect children’s personal information in violation of applicable law.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any revised version will be published on our website with an updated date.
12. Contact Us
For privacy-related questions or requests, please contact Zainora Fashion BD through our official customer service channels.
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